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Service Terms

Commercial Sharpening Services

Commercial Sharpening services as with all of our services operate on a zero contract policy, services are agreed and carried out on a good faith basis that the Customer is under the intent of using the service on either 2 weekly or 4 weekly intervals. If the customer opts to use the service with wider gaps between the intervals they may fall under domestic rates, this is decided at our discretion. We insure the products for up to a maximum amount of £500 in case of any accidental damage.

 

Domestic Sharpening Services

Domestic Sharpening services as with all of our services operate on a zero contract policy, services are carried out on a one off basis with no obligation to use us again. We insure the products for up to a maximum amount of £500 in case of any accidental damage.

 

Knife Rental Services

Knife Rental services as with all of our services operate on a zero contract policy, services are agreed and carried out on a good faith basis that the Customer is under the intent of using the service on either 2 weekly or 4 weekly intervals. If the customer wishes to use the service with wider gaps between the intervals additional rates may be applied or possibly the service will be terminated, this is decided at our discretion. Product losses will vary in replacement cost but are capped at £15 inc. VAT per missing Rental Knife.

 

Payments types

  • Commercial Sharpening Services - Direct Debit/BACS/Paypal/Cash on delivery
  • Knife Rental Services - Direct Debit/BACS/Paypal/Cash on delivery
  • Domestic Sharpening Services - Paypal/Cash on delivery

All BACS payments must be settled within 30 days.

 

Cancellation Terms

All services are non-comital and can be cancelled via Phone, Email or Letter at any time.

 

Damage Repair

Commercial Knife Sharpening

Knives are continuously used and we expect damage, there will be no charge unless the damage is in huge excess.


Domestic Knife Sharpening

Knives are continuously used and we expect damage, there will be no charge unless the damage is in huge excess.


Knife Rental

Rental Knives are continuously used and we expect damage, there will be no charge for replacements unless the damage is beyond economic repair.

 

Privacy & Security

When you register a service with us, we need to know your name, service address, email address and telephone number. This information allows us to carry out your service and notify you of the status

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We may also ask you to give us optional contact information, for example your fax number and information like your age.

We may also use your information for the purpose of providing you with information about our service rotations, any special offers or features of our web site which we think may be of interest to you, it is never sold or passed on without consent.


We may log your IP address as you browse the site. This is purely for website statistics, recording the users to the site and which pages they visit. This information does not tell us who you are, and we only use this to monitor the effectiveness of the site.