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Customer Service

  • Shipping & Delivery

    We aim to deliver each order to the Purchaser within 1 business days under the provision that orders are submitted by 1.30 pm. The Products ordered by the Purchaser will be delivered to the address stated by the Purchaser on the order form. The Purchaser undertakes to supply the exact address of his/her permanent address when placing the order for the Products.

  • Privacy & Security

    This privacy policy sets out how Knifeman Direct uses and protects any information that you give Knifeman Direct when you use this website. Knifeman Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Knifeman Direct may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  • Returns & Replacements

    Should you ever buy anything from us that is not pleasing to you, you may return any of our Products, to the original point of purchase, for a full 100% money-back guarantee. Customers who purchase Products from the Knifeman Direct website may return them by mail addressed to a specified address. Please email customerservice@knifemandirect.com for more details and/or to obtain our return address. Items purchased from a Knifeman Direct representative can be returned to any company representative. For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you should need further information regarding the return of any Products from Knifeman Direct, please do not hesitate to email us at customerservice@knifemandirect.com and it would be our pleasure to assist you however we can.

  • Ordering

    We process orders Monday through Friday in the order in which they are received. Orders placed after 1.30 pm will be dispatched for the next day. If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, email us at customerservice@knifemandirect.com and we will be happy to assist you.

  • Viewing Orders

    All orders can be located and tracked through the Knifeman Direct website by visiting the following link, http://www.knifemandirect.com/customer/account. From this area you will be access all product purchases and statuses.